Order Lookup

What are group imports?
Group imports allow multiple customers to combine their orders, making it possible to import rare and unique plants from international suppliers at a lower cost. By sharing the shipping and handling expenses, we can offer plants at more affordable prices.

How do I participate in a group import?
To join a group import, simply visit our website and look for the current group import listings. Choose the plants you want to order and complete the checkout process. We will handle the rest, including coordinating with the supplier and managing the shipping.

What are the benefits of joining a group import?

  • Lower prices due to shared shipping and handling costs.
  • Access to rare and exotic plants that may not be available locally.
  • Simplified import process handled by The Greenfall.

How long does it take to receive my order?
The timeline for receiving your plants can vary depending on the supplier and the country of origin. Generally, it takes about 4-6 weeks from the closing date of the group import to receive your plants. We will keep you updated throughout the process.

What happens if a plant is not available after I place my order?
If a plant you ordered becomes unavailable, we will notify you as soon as possible and provide you with options. You can choose to receive a refund, select a different plant, or apply the credit towards a future order.

How are the plants shipped?
Plants are carefully packed by the supplier to ensure they arrive in the best possible condition. Depending on the origin, plants may be shipped bare-root or in pots. Once the plants arrive at our warehouse in Norway, we will inspect them and prepare them for final delivery to you.

What should I do if my plant arrives damaged?
If your plant arrives damaged, please take clear photos of the damage and contact us immediately. We will work with you to resolve the issue, which may include providing a replacement or a refund.

Can I cancel my order?
You can cancel your order up until the group import closing date. Once the order has been placed with the supplier, cancellations are not possible. If you need to cancel, please contact us as soon as possible.

How do I stay updated on my group import order?
We will send you regular updates via email throughout the import process. You can also join our Facebook group, "Planteimport Norge - Gruppekjøp," for the latest news and updates.

Do you handle all the customs and phytosanitary certificates?
Yes, The Greenfall takes care of all customs clearance and phytosanitary certificates required for importing plants. This ensures that your plants meet all regulatory requirements and are safe to enter Norway.

Can I join multiple group imports at the same time?
Yes, you can join multiple group imports if you wish to order plants from different suppliers or countries. However, please note that extra shipping costs might be added to ensure we can ship the plants to you as soon as possible. We do not have enough space to keep many plants until they can be shipped all together.

How do I know when the next group import is happening?
We regularly update our website and social media with information about upcoming group imports. You can also sign up for our newsletter to receive notifications about new group imports and other special offers.

If you have any other questions, please don't hesitate to contact us at [contact email]. We're here to help!

The Greenfall Team